Not sure why. Sec code. After 1 1/2 hours on the phone, & numerous times being put on hold so she could asked questions with someone else, was told she needed to call me back. no call back. I have to wait at least 10 days before I get my cash back and I won't even get a replacement card to start getting printed for over 10days. Horrible, this bank is stealing from me several times. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. Manchester, NH, Christine Vasquez Haven't had any issues. The new balance for my account due to the supposed errors was NEGATIVE $4385.03 which they said I am required to pay before my account can be closed. Mobile number verification, email address verification and mobile app are required to access all features. They are the worst. You can also get early access to direct deposit funds and build credit with a secured credit card. All Rights Reserved.Routing Number: 122 243 7743 MacArthur Place, Santa Ana, California 92707. I have seen many reviews that have similar situations. It is important to note that this service is not available in the state of Vermont. Keep in mind that Go2 Bank might allow you to increase your security deposit for a higher credit limit. Reason go get gas the card declined but money is on the card. Again, everything about gobank is awesome, until you need help. Did a dispute. I find that some people complain without reading the fine print. Republic, MO, 9 months ago Then without warning or even giving me option to transfer my remaining money out or SOMETHING so that I could have a way to access that money before they shut my accounts cards off. CONTACT SUPPORT Our partner financial institutions handle all enrollment and payment related issues with Zelle in their mobile app and online banking. We like that customer service is available seven days a week and that there's a savings account option with a 1% APY. Just because I called to dispute something I didnt recognize! If you ever have an issue, forget your password, change your address, change your phone number, fail an ID verification, etc. Check out Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) reviews, ratings, features, specifications and . And the attitude was just insane..Yep Immediately locked my account. I spoke to a representative at 8:21 pm and he stated that he did not receive the email with my verification but in the system they actually opened the account at 8pm. I started a chat with an agent throughly the app because you cant physically talk to anyone on the app phone! im going to get a lawyer also an call seven can help. Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). Over the years I've never missed a deposit, never had any issues reaching them I did however notice my customer service number is different from the one on the new cards. Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. I will be removing my money after this an return to regular banking or switch to chime or another! Bonus. Worst bank I have ever used. Thanks GoBank for making my life easier!! We attempt to partner with many of the companies on our site. Go bank it's one of the best Banks I have ever had. They serve it's purpose. I mean they never sent the card you think I will ever get my money? Still can't find your answer? All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. WARNING! Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. They locked my account and then wouldnt let me access my money!! It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. Im shocked with the fact that theyre still up and running. 2023 GO2bank. They said I stole my own money. Customer service is lousy. Does anyone know of a lawsuit going on to get my money back? ), is the pre-authorized checks. When will my replacement GO2bank debit card arrive? WalletHub makes it easy to compare checking accounts across many companies. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! Spring, TX, Marvin Williams THIS IS THE SAME SITUATION I HAVE HAD THEY LOCKED MY ACCOUNT AS WELL AND IT WAS AFTER I DEPOSITED MY TAX REFUND INTO MY ACCOUNT!!!! I got an email and no one bothered to give me update. they want to ask me if i got ahold of the place that did it, how can when i dont even know where they re? GO2bank is Green Dot's flagship digital bank. I sent them the info and called them back. 4.5% is switch and bait, set up not to pay. I changed it three times and every time I did, despite the fact that I I copied and pasted the same password I had set in the process, the password would be reset. It was in my account as hold up till today now I dont see. When I called Uber gobank customer service for help. $6.95 per month. Highly recommend it. cause there wasnt enough cash in it to coverthe bill. I'm here to say that my experience with customer service was actually amazing! Where is the advantage of GoBank? Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. YEAH Don't bank WITH them EVERRrrrrrrrrrrr again. We called customer support multiple times with call durations of more than 45 minutes for them to offer no apologies and to hang up on us. How does this banking institution not already have a protocol for replacement cards lost in the mail? Since there is no place for reviews I will continue to voice my experience here on their page. If I could give zero stars I would. *By clicking this link, you will be redirected to a third-party website. To open an account, purchase a starter kit for $2.95 at a Walmart store, deposit $20 (the minimum opening deposit), and then follow the instructions in the kit to complete set up. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. *Attention* The services that you receive from this bank are horrible. | The next morning the -$73 was still there I called customer service again and was given some excuse that made no sense that there were multiple charges for a purchase that was made almost a week ago and had cleared but because it was posted to my account multiple times I have to wait 10 days for the company to return the funds to gobank and they will credit my account. The feature I probably love the second most (after no overdraft fees! How do I report my GO2bank debit card lost or stolen? Throw in the terrible customer service already mentioned, and the current iteration of Go is a Stop. I know you're seeing all the reviews already for this place do not use it. They straight up stole from me. Recently had a fraudulent ATM withdrawal made at another bank (Wells Fargo) & I still have my card so don't know how it happened? To everyone trying to get to your funds after account being locked.. And needing to verify identity.. Go to Facebook Search GoBank use messager to message them.. Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. Reps apparently do not read email. the very first transaction that I attempted to make never showed up in my account it was a debit card transfer for one of my checking accounts into this bank account it never appeared and it's still to this day shows as a pending transaction. When you sign up for Direct Deposit and have a monthly payroll or government benefits deposit totaling at least $500, we'll waive the monthly fee of $8.95 for your card account! Direct deposits come through on time and don't need to balance a check book because the mobile app tracks every single one of your transactions. After another 30-45 minutes I FINALLY get through to a human being, who also speaks very poor English, and who tells me the only option is for me to ask the SBA to recall the funds and re-issue them to another bank account. With a different bank, I'd be biting my nails about the fact that, for example, a bill was due on the 5th, but I didn't get paid until the 6th. No having to buy stamps! This can upset balance transfers and cause banking issues. I couldn't get into my gobank account at all no matter what method I tried. I was guaranteed a late fee on the bill or, if it was an automatic debit, a low balance or overdraft fee. But as years gone by it has went too junk. Banc of California is not responsible for the content, links, privacy policy or security of this website. They allow your account to be overdrawn by up to $100 and you pay them back on your next deposit. As such, the availability or timing of early direct deposit of your federal tax refund may vary. 100% of a Luckily it was only $2,300, but nonetheless an absolute sh** company and I would never recommend them to anyone. Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. Jeffrey Lockett. Beekeeping Lady However, I never actually closed the account. AFTER TALKING TO CUSTOMER SERVICE AND EVERYONE GAVE ME TE SAME BS!! Back then you could choose how much you wanted to pay for service. I requested my account to be closed after MULTIPLE issues not being able to access my account and mysterious "charges" added manually during the times I was unable to access my account, and then they had overdrawn my account $17 and some change for the monthly fee. The rep at first told me I would need to get my balance up to $0 first, but when I explained I had not been using the account and didn't feel it was fair to charge fees on that, he said he would ask for it to be waived. I have had this account for 5 years and never had an issue with them, until today they closed my account with no warning or notice. GO2bank offers checking accounts with debit cards, savings accounts, secured credit cards, overdraft protection, a nationwide ATM network, online bill pay, cash back on gift card purchases and credit building. While it costs nothing to make a direct deposit into Go or Go2 bank. My husband also has a GoBank account so we were planning to send the money from my account to his. If apps down or servers temp down I get thatbut they need to put that on their site! Like I said until today its been AWESOME! After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. Now how did they let these charges go threw ? !immediately charged a 5 dollar monthly bank fee causing me to have my last 15 dollars trapped in the account due to only being able to withdraw 20 dollar amounts customer service is a joke he barely spoke english. Even though GoBank advertises that it has 24/7 customer service, customers report that they stop answering the phone after a certain time in the evening. Wow, some other people have had some terrible experiences! No, a GO2bank Visa debit card is linked to your primary deposit account. They tell you when you are charged for something. I also had a 56 dollar fraudulent charge as well. Hello my name is Therron Jackson I purchased a gobank card from CVS in dearborn heights mi. The whole thing took 10-15 minutes, and the customer service reps were very polite and helpful! So basically they stole my money. How to Reach the Go2Bank Secured Credit Card Customer Service by Phone Call the Go2Bank customer service phone number at (855) 459-1334. Jacksonville, FL, Nicole Wheat Sometimes it takes a little bit to settle. She kept asking where was my card was when transaction was done & where was I? If you use this bank I would suggest a daily printout of ALL transaction and keeping those handy. Worst banking experience ever. I haven't received an email for the help email I sent as of yet, but I am sure any response will be more of the same with no resolution. Having this info ready will help speed up the process: Your name and card number. I wait a hour not fixed! Dearborn, MI, Arielle Joy Electronic payments take two to three days if done before 1 p.m. Never again. My money is disappearing from this account. Seminole, FL, J S Spoke with supervisors there impossible. I wasn't able to receive my credit card because I'm at college and my parents are overseas, and I found another bank with almost as good of an interest rate, so I switched over a few months ago. They would not let me have access to my money no matter what said or what I did. Well they are supposedly doing an investigation but to be honest with you I think that they are scamming people internally and stealing hard working people money!!!! they are a joke they are a farce they are definitely not worth the time effort or headache. Unsubscribe easily. All rights reserved. Worst customer journey I have ever experienced. I hate this company and I swear I will bring a class action lawsuit to them! I'm closing the account and going elsewhere damn thieves. If you need to speak to us, we will be happy to help. US. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open. Edited July 25, 2022, Vicki Guzman He FINALLY had another agent contact me a day or so later & as soon as I explained I wanted to dispute a transaction there was instant attitude from the agent & she was talking & acting as though she believed I was lying or something based off the things she would say & way she was treating me! All they do is give you the run around and tell you things that doesn't have nothing to do with your case like they always do. Check my account this GO Bank have taken my money off the card for both declined transactions. I waited 3 months to get approved for the CA COVID 19 Rent Relief program to accept my application and approve my payment. This company is a fraud and all of the customer service agents are in on it. Find another card! Chat with us Chat support is available 24 hours a day, 7 days a week. Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements Online access and identity verification (including SSN) is required to open an account. Sitting at my desk & paying my bills on my computer. Open your account now! So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. How do I report my GO2bank debit card lost or stolen? Download the app to open an account or visit GO2bank.com to learn more. Discounts on gasoline are best feature. The Visa Card is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. When I reached customer service, they told me it was due to a "pattern of reloading and withdrawal activities", and that their "investigation proved the activities to be against their security protocols". Contractors & Consultants. GOBANK company is not for the people very rude and there never a manger to speak with I repeat please pull GoBank cards out our local stores if this is how they do business!!!!. Dragging around to deposit a measly $ 200.00 for close to a month now without success. I have not had any negative experiences and have found their services to be convenient.