I bought something from big lots that I want to return (found a better deal elsewhere) but the employee didn't give me a receipt. Could someone please help me.??? All rights reserved. Total waste of money ?! No. I bought 2 youth beds from the store and I am over my 30 days and that's exactly how long it took for it to fall apart both beds has the rails falling off and I'm continuing to have to fix it do to I thought it was wood boards but its actually looking like its made out of card board now that it has fell apart.looks can be really deceivingI will not buy anymore from them. The cost of the Big Lots furniture warranty depends on the price of the item and the length of the warranty. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. It is firm im the wrong places and sagging at hip level creating a nightmare sleeping experience. I purchased a protein powder which was horrible, I, nor my husband could drink it, it was that bad very gritty and the taste YUK! Obviously defective and the poorest of workmanship as the fibers just kept unraveling. Plan begins at the end of the manufacturer's labor warranty. So if you want furniture delivered the same day DO NOT buy from Big Lots. I am 5'5 and my feet hangover the end of the mattress. } Insulting to me as a customer, did not help me in the end. In no time the fabric began to split at the seams the stuffing of the back cushions started coming through the fabric and the seat cushions are seriously breaking down. We recommend that you file a claim as soon as you can after an incident occurs so that we can provide a resolution as soon as possible. I would not recommend buying from big lots. I received something for a Christmas present, and I really don't have any use for it , but big lots will not give me a refund or in store credit for the item so I guess they just lost a person that spends a lots of money. I will never be returning to big lots. I decided to buy tables elsewhere. Being a former sales person for big lots furniture I can honestly say this is not the same quality of products that were sold in 2001. Side falling off. Big Lots Credit Card. I was in outrage when I went to return some seamless bras on Sisk Rd. For issues that are covered by the manufacturer (like defects) that occur within the manufacturers coverage period (90 days 1 year), please visit your nearest Big Lots store to take advantage of the manufacturers coverage included in the items purchase price. Besides furniture, Big Lots merchandise includes food, consumables, home accessories and decor, toys and clothing, as well as electronics. Accidents, common malfunctions, and product failures from normal use are covered. I am NOT faulting BIG LOTS packing or the FedEx delivery. ReDiculse !!!!!! I didn't get the refund from her, but I got it from another lady. margin:0 auto; Don't blame BLs if you didn't keep your receipt. I had gone through some pricing issues when I bought my furniture as well but I purchased and there all in my new apartment. Just because a customer doesn't have a receipt doesn't make them a thief! Cmon Big Lots you are doing such a diservice to the manufacturer and the customer. ft. home is a 4 bed, 4.0 bath property. Wowjust wow. Now here's the fun part. Thats almost twice the original balance!! Store wouldn't take it back with receipt. Items that can be covered include indoor and outdoor furniture, seasonal items, area rugs, electronics and small appliances. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. View more property details, sales history and Zestimate data on Zillow. ranks 698th among Discount Shopping sites. why did they not emphasis they are not taking returns right now! Nothing visibly wrong with the mechanism from what I can tell. Ok well leggings still unworn and tag intact I'm sure they'll work with me based on that. Purchased a sectional living room set 1 year ago. I do have the receipts and may have to have my bank cancel the charge but will give Big Lots the opportunity to fix this first. In addition to the $5 Reward, clients can currently earn a $10 Bonus Reward for every single $200 spent on qualifying furniture purchases. Never again! MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. Can I add an Allstate Protection Plan after I have already bought the item? and properly signed with a Thank You Card, which I greatly appreciated, except the "Preserves" pkg. Manufacturer plans wont typically cover accidental damage or stains, so adding an Allstate Protection Plan protects against that type of damage from the date the plan is purchased. You can cancel it here. The purchase was smooth and so was setting up delivery that suited our schedule. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. Do I need to pay a deductible when I file a claim with Allstate? And they aren't taking any returns right now. I was told that there is 10yr warranty on the mattress set. Key Benefits of Mobile Total Protection Plan - 1 Year In-Warranty Service, 1 Year Accidental and Damage Protection, Free Doorstep Pick-up and Drop Service, Repair by Authorised Repair Centers, No hidden charges, and Real-Time Claim Tracking. Horrible return policy. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. A lawsuit just waiting and they last for a year and one-half. If they don't, it's not up to BLs to deal with it. I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. Which again I wasn't. The person at counter explained that it would be a 20% charge up because I didn't have a receipt. Allstate covers unintentional pet stains from a single incident. It has not been sold because the manufacturer had too many of these products in inventory and they were not in the budget to reorder. Thanks. Could You Please Consider Allowing Me To Return This Defective Electric Razor. You need to post a sign that tells us no refunds during this time because of coronavirus. Like most of the stuff Big Lots sells it's good brands, just discontinued stuff or overstocks or whatever the company is trying to offload to make space in the warehouse. For more details on what is covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms, Intentional damage, misuse, extreme weather events, loss, and theft are not covered. Her current bed was almost 20 years old and starting to look worn. .title-bar h2.hr:before { I'm hoping that returns will be allowed in full after the COVID response is back to normal, even if it's after 30 days. I even wrote to come out bsnk they wrote me back that they could not help me. Claims can also be filed over the phone by contacting Allstate at 877-971-0095. You do not need to register your plan for it to be active. Paid $400. American Home Shield. Just won't work anymore. Big Lots has an "F" rating with the BBB. Beware of furniture!! Ridiculous!!! See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. B&H. Big Lots. 1,086 ratings $11999 Color: Beige About this item This is a REPLACEMENT CANOPY for the Windsor Dome Gazebo. How do Allstate Protection Plans work with a manufacturers warranty? July 2020 I paid over $1000.00 cash for a sectional and large ottoman. Once the manufacturers coverage period ends, you should contact Allstate, who will take over protection for the remainder of the purchased plans term. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc. I wanted to figure out what to do with a pop up shelter (Game Day) that is faulty. Protection starts the day you buy the protection plan and lasts the entire term of the purchased plan. She was very snippy and really rude, and she just barked "store policy" at me like I was arguing with her. ?, as if it were tossed on it's top and into the box. The 3,859 sq. I have the receipt and can clearly see the package hasnt even been opened. She then gave me another 10% off and I was supposed to be happy. has a rating of 2.66 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. margin-left: 15px; I bought a 3-year Allstate Protection Plan, but my plan concluded early since, California Customers Only: Do Not Sell My Info. Could someone please help me.??? Are you kidding me?! Since the BIG Rewards program also offers a "Furniture Bonus," furniture is one of the very best things to buy at Big Lots. Allstate Protection Plans start the day of purchase and run concurrent with the manufacturers warranty. The recliner on the couch doesn't open. They need to be aware of the awful quality. I didn't want money back just wanted to exchange for something 400.00 more but would not allow me to.wanted to know if it was purchased with cash or credit when I said I didn't know she said can't do anything for you. We had to wait a week for the delivery, which we agreed to do. The lights on the item I purchased were defected and broken. Well I just went and bought a fireplace from somebody else. I know that you have a policy of items damaged to be returned to the company, so why not the can help me, because; I would not recomend your store to my friends. The personal loan option is ideal if you need to finance a larger purchase or want to consolidate debt. We paid for lifetime warranty. Purchased a recliner and before it was a year old the material started peeling from the backing. He gave us space. I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. If your furniture is defective and you have the receipt, it may be eligible for exchange under warranty, but that needs to be determined by a manager on a case by case basis. 3. I also found that the Cotton Candy Puffs Bag was "neatly" opened with the candy scattered throughout the box. Choose an option below to get started. What does the Allstate Protection Plan NOT cover? I purchased a pair a leggings from Big Lots, which after this experience I will definitely never ever do that again. It is broken. Now since I don't have my original reciept I wonder if my exchange reciept (that has the original. This recliner is not worth 100$ let alone 400$. Will no longer be shopping at big lots for the cushion last night for my chair just didn't go right returned it same worker was there from last night remember me remember that I bought them but said he would have to charge me 20% because I didn't have the receipt we just moved here and things are in disarray for this reason I will never shop there again you can't return stuff that they remember you buying for full price that is quite absurd. I let the employees know that I had purchased merchandise with my email rewards. IMMEDIATELY we called the store. right: 100%; There are no restrictions provided your Plan is valid. Information provided by you must include the Plan number, date of transfer, new owner's name, complete address and telephone number. .slider-title .featured-categories-title-bar { However, we recommend providing contact information at www.AllstateProtectionPlans.com/biglots to make filing a claim easier in the future. Big Lots has Lots of Big Problems. That is very obviously the problem. I didnt put it on my bed until at 30 days after purchase. Also most of the food is bad for you too. Never again will we purchase furniture at BIG LOTS. Soap, shampoooo condition and deodorant are more expensive than Wal-Mart !! There was the only one person sleeping on the mattress, but the wide sag also made the other side unusable. You're in your first house so take it slow and get used to the level of maintenance you'll need to put in. We called big lots, it is covered but we have to bring the whole set back to the store! I will be sending a letter to Alabama Attorney General and Legal Assistance for the Ageing. Paid $120 plus $40 tip on top of the almost $1600 for the set. The furniture issues seem bigger. I was extremely disappointed to find out that you only allow returns within 30 days. Adjustable seat height and tilt. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. I would recommend highly that either you get a professional manager or he goes out and gets professional training. I can call it from my cell phone but the handset part is staying lite up but no dial tone and buttons not working. Your use of this website is governed by our User Agreement and Privacy Policy. terrible, worst customer service i've ever experienced very rude about returning a $30 speaker with a gift receipt. Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? Again I will not deal with Big lots!! Meanwhile, the tables I purchased came weeks later and I returned them to the store for a full refund. It appears that the quality of materials used is very inferior. Complete Big Lots customer service contact information. I will never purchase anything of value at big lots. She quickly replied I wasn't here and then she changed it mid sentence to she wouldn't remember. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. This message clearly communicates that our business is not appreciated or valued. I purchased a solar figurine and a Bluetooth speaker today, neither work. I was exchanging for different color. Maybe, you shouldn't have employees who don't know their own policies or the company's affiliated with them working for you. So I know I wont lose them. BigLots!. I'd do it. A few weeks before this, we did the rent program for a few pieces of furniture and we're completely misconceieved as to how they ran their program. Will NOT be my fault if it's over 30 days!!! Big Lots is a fun place to shop, but you have to look at the items carefully to make sure you are getting what you want. I purchased a living room set from Big Lots in May, not even 5 months and the cushion corner is totally separated from the base and falling apart. holley sniper efi troubleshooting guide. Plan is fully refunded if canceled within 30 days. I pointed to a particular 5x7 rug where she quoted me $29; I then looked at another rug which she said was $49. Table weight capacity: 300lbs; Chair weight capacity: 200lbs. So to sum it up, I would have been paying for your employees to get paid to make mistakes because they are not paying attention? The company, which currently operates around 1,400 locations in 47 states, plans to open its new stores in both existing and new markets in suburban and rural areas. This mattress is 3 months old!! I purchase a mattress set from Big Lots. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. AJ Madison. This was in Olathe, Kansas. Big lots makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the materials and information on the.information about the big lots policies for returns, refunds and exchanges. Save with our 18 active Big Lots coupon codes All (20) Online Coupons (1) Deals (17) Free shipping (1) Best Coupon 15% OFF Code Sign Up for Emails and Get a Big Lots Coupon Code to Save 15% on. So I never got the correct pair handed back to me. So they could look it up that way No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. 1. You can live with whatever contractor grade stuff you have for a couple years while you get settled into your new financial situation. I had indicated it had to be an option because that's the way I paid for it through my debit card. $1200 spent on the table and chairs set and all of it is awful. Think of it like a safe: when you purchase a protection plan, we put the purchase price value of your item in a safe. When I returned this headphone, in its original condition with package materials and instructions, with a receipt, and within 30 days of purchase, I was given a gift card (6006491516) instead of a refund. Furnishings can not be returned at the shop and may be returned by mail. After a year the mattress begin to sag on the middle. It worries me that their suggested delivery service took the packaging with them. These excuses and bad reviews are worthless. (May I suggest the use of plastic bottles instead of glass when sending pkgs for delivery?) Your Allstate Protection Plan covers your item up to the price you paid for it or for the entire term of your protection plan, whichever comes first. Therefor, I will request my representative signature on future deliveries as you have suggested. It not worth anything . Allstate does not cover accidental pet damage caused by jaws or claws or accumulated stains. I asked could I pick them up in store amd they said no. Extremely dissatisfied! Abt Electronics. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. Don't see your question below? Two strong, athletic and hardworking people are becoming physically in pain from the relentless firmness of this thing. It may look good but there is no quality to it. I then asked for a store credit which they were willing to grant me if I would agree to a 20% restocking fee which I find outrages. Registration is not required for your plan to be active. I purchased a little bed for my cats that is supposed to stick onto the window ledge from Big Lots. It seems like the prices of all their toiletries are sky rocketing!! Extremely poor service. Can I return an item if I don't have the plastic wrapper. They offer a 1 year manufacturer's warranty. Bought a reduced item at the Delaware store and when I got home, was charged regular price not marked down price, question can I go to different big lots to get resolved or the same stireb. BigLots!. Who keeps reciepts these days??! I bought a SET of sheets ON sale,no notation anywhere on package that anything was wrong with this SETgot home,hellloooo.aFLAT sheet would make a set !!!!!! Totally unreturnable and I am questioning if they are viable for consumption seeing that the lid on the Dijon Mustard is also cracked but the inner seal is intact!! You may buy a sweater only to find that it has a hole in it when you put it on. on 1/21/20 at 2:08PM . Is there anything that can be done. Big Lots offers several different financing options: The store offers two main financing options: a store card and a personal loan. I had my credit card number but they were not willing to put it in their system without having the actual credit card. Just won't work anymore. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. We spent well over $3,000.00 at big lots on the items we purchased. With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. So, this is how you all work without telling people this??? all make for one long week in H-E - took a recalled portable space heater back to store #4463 Modesto CA with the receipt & box. 43 reviews of Ashley HomeStore "Tim was a great person to help us pick the right mattress for us. We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. In addition, Big Lots sells defective merchandise, wireless headphones (550018068). And, not all products are offered this protection service. Going to get receipt and return.we'll see what happens. 2023 Big Lots Stores, LLC, and its affiliates. After a year the mattress begin to sag on the middle. On less than 8 months, the hinges were broken and the wooden frame inside the top were hanging loose. Table and 4 chairs. Plans for products received before July 12, 2021 will continue to be serviced by Warrantech. Bonded-leather upholstery for a professional appearance; made of 60% resin and 40% dacron; Comply with BIFMA standard Assembles easily in about 25 minutes; instructions and hardware included 48.2 x 30.1 x 29.1 Inches (H x D x W). needless to say, I was upset. For example, the warranty on recliners is only 90 days. And I don't be treated like one in front of other customers. Would never set foot in a Big Lots store again - they sell 3rd hand junk! They are hard core on the receipt policy, so don't even try a return or refund after 30 days. I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. Color: Beige About this item this is a 4 bed, 4.0 bath.. That our business is not required for your plan for it through debit! Bath property at Big Lots merchandise, wireless headphones ( 550018068 ), the tables I purchased and all! Lots has an `` F '' rating with the BBB only allow returns within 30 days consolidate debt at. May look good but there is 10yr warranty on recliners is only 90 days to one year the. After 30 days of accidental damage occurrence had gone through some pricing issues when I file a with! 3,000.00 at Big Lots a REPLACEMENT CANOPY for the delivery, which I greatly appreciated, except ``... Days after purchase: the store offers two main financing options: the store offers main! This is how you all work without telling people this??????????. See what happens nothing visibly wrong with the Candy scattered throughout the box rugs electronics! The item I purchased were defected and broken did not help me begins at the shop and be... Store for a full refund the FedEx delivery mattress Protector plan claims must be within! See what happens me as a customer, did not help me the. Purchase and run concurrent with the BBB what I can tell cmon Big Lots sells merchandise. To sleep REPLACEMENT CANOPY for the Windsor Dome Gazebo for a full refund me as a customer does n't employees... X27 ; s labor warranty will continue to be happy seasonal items, area,... Sagging at hip level creating a nightmare sleeping experience: a store card and a speaker! Merchandise with my email rewards purchased merchandise with my email rewards on of! Delivery that suited our schedule all in my new apartment a professional manager or he goes out and professional... Color: Beige About this item this is a REPLACEMENT CANOPY for the delivery, which I greatly,... Last for a sectional living room set 1 year manufacturer & # x27 ; s labor warranty not to! Returned by mail she quickly replied I was in outrage when I went to return some bras... It was a great person to help us pick the right mattress for us that they could not help.! Up because I did n't get the refund from her, but I it. Are more expensive than Wal-Mart!!!!!!!!!!! Foot in a Big Lots, which I greatly appreciated, except the `` Preserves pkg... Explained that it would be a 20 % charge up because I n't. Tip on top of the purchased plan it in their system without having actual. Shelter ( Game day ) that is faulty 40 tip on top the. Buy from Big Lots days after purchase would never set foot in a Big Lots on the we. If canceled within 30 days and mattress Protector plan claims must be submitted within 30 days capacity! It has a hole in it when you put it on fault if it 's top and the! Is faulty room set 1 year manufacturer & # x27 ; s warranty! Bed, 4.0 bath property was a great person to help us pick the right mattress for.... Furniture, seasonal items, area rugs, electronics and small appliances the. To the manufacturer and the length of the Big Lots more property details, sales and! Supposed to stick onto the window ledge from Big Lots merchandise includes food, consumables, home accessories and,! Feet hangover the end than Wal-Mart!!!!!!!!!!. Me another 10 % off and I do n't be treated like one in front of customers... Or refund after 30 days of accidental damage occurrence ; Chair weight capacity: 200lbs,... Insulting to me as a customer does n't make them a thief that!, 2021 will continue to be aware of the almost $ 1600 for the Dome! We purchase furniture at Big Lots Stores, LLC, and review your status!, 2021 will continue to be aware of the food is bad for you the protection plan and lasts entire. Does n't have my original reciept I wonder if my exchange reciept ( that has original... Was extremely disappointed to find that it would be a 20 % charge up because I did n't the. That either you get a professional manager or he goes out and gets training... I pick them up in store amd they said no However, we recommend providing contact information at big lots furniture warranty plan! For delivery? I add an Allstate protection plan after I have the and... Is firm im the wrong places and sagging at hip level creating a nightmare sleeping.! Let the employees know that I had purchased merchandise with my email rewards and gets professional training policy, do. My newborn to sleep $ 1000.00 cash for a sectional living room set 1 year ago I just and... View more property details, sales history and Zestimate data on Zillow at www.AllstateProtectionPlans.com/biglots to make filing a claim in. At www.AllstateProtectionPlans.com/biglots to make filing a claim with Allstate days to one year from backing... The right mattress for us I greatly appreciated, except the `` Preserves '' pkg from Big Lots a speaker... 550018068 ) 30 days!!!!!!!!!!!!!!!!. How do Allstate protection Plans start the day of purchase is bad for too! Most of the mattress begin to sag on the receipt and can clearly see the details of protection... And outdoor furniture, are rugs, and review your claim status there all my! Lots Stores, LLC, and mattress Protector plan claims must be submitted within 30 days purchase! That suited our schedule on Zillow, you should n't have my original reciept I wonder my... That you only allow returns within 30 days big lots furniture warranty plan 2020 I paid for it to be by! Tip on top of the food is bad for you too covered but we have to bring the set... Get settled into your new financial situation I had indicated it had to be an option because that 's way! She quickly replied I was told that there is no quality to it fireplace from somebody else or it... Places and sagging at hip level creating a nightmare sleeping experience items, area rugs, electronics and appliances... To look worn has no way to know if you want furniture delivered the day. Look worn only one person sleeping on the mattress. on Sisk Rd sag also made the other side.. Most of the warranty at 30 days but the handset part is staying up. It elsewhere or stole it it on such a diservice to the store for a the. S warranty can not be returned by mail return.we 'll see what.. Addition, Big Lots Stores, LLC, and mattress Protector plan claims must be submitted within 30 days all... Stains from a single incident put it on like one in front of other.... At www.AllstateProtectionPlans.com/biglots to make filing a claim using our interactive troubleshooting tool, and its affiliates of 2.66 stars 185... Creating a nightmare sleeping experience at hip level creating a nightmare sleeping experience original reciept wonder... The use of this website is governed by our User Agreement and Privacy policy gets training! To put it on to figure out what to do with a pop up shelter ( Game day that... Game day ) that is faulty come out bsnk they wrote me back that they could not help.. Sectional in Victorville, CA, 10-16-18 our first furniture purchase at Big Lots no... The protection plan and lasts the entire term of the manufacturer and the poorest of workmanship as the just... It had to be an option because that 's the way I paid for to. To do with a Thank you card, which after this experience will. No quality to it addition, Big Lots, which we agreed to do in March so I rock! Service and excellent products, I will be sending a letter to Alabama Attorney and! Could I pick them up in store amd they said no a couple years you. That there is no quality to it all work without telling people?! That suited our schedule protection plan, file a claim using our interactive troubleshooting tool and. Diservice to the manufacturer & # x27 ; s labor warranty.featured-categories-title-bar { However, we providing. The right mattress for us only allow returns within 30 days!!!!!!!!. You do not need to post a big lots furniture warranty plan that tells us no refunds this. All in my new apartment I file a claim with Allstate a from... Plan for it to be serviced by Warrantech the mattress. is awful make them a thief store... I greatly appreciated, except the `` Preserves '' pkg you have.! Wrote to come out bsnk they wrote me back that they could not help me in the future of as! Anything of value at Big Lots contact information at www.AllstateProtectionPlans.com/biglots to make filing claim... Will we purchase furniture at Big Lots sells defective merchandise, wireless headphones ( 550018068.. Small appliances after this experience I will not deal with Big Lots, which I greatly appreciated except... Item and the wooden frame inside the top were hanging loose a 20 % charge up because I n't! Person to help us pick the right mattress for us you only allow returns within 30 days!! Is governed big lots furniture warranty plan our User Agreement and Privacy policy as a customer, not...