The companies and the Postal service work together now, saving both time and money. Digital mail tracking programs have raised concerns about their sweeping nature because post offices and law enforcement agencies can monitor all mail, not just mail from crime suspects. One started tracking early the next morning (like 2 am) one started tracking yesterday and one I am STILL waiting on tracking to beginugh. Question- is it possible for the listing to say pending shipment scan and the seller didnt actually ship the item/bring it to the post office? Sold by kdubbsxo. Cookie Notice Step 3: Next, select Need Heavier Weight Label, then Please Select Weight, and input the new desired weight for your label. Could you return it to the US postal service? It may be two days from when a shipper readies your package until it arrives at the facility. Make sure you're using the correct packaging. If you don't have access to a printer, bring your package to any USPS location and show them the Shipping QR code to scan. Thank you :) Do you know long it will take for them to refund me back? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All packages started tracking except 1 and it took 4-5 days before it started tracking. All city and rural routes are planned to be within 8 hours: two in the office, six on the street. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If it goes in like this for another couple of days I would cancel. It doesnt necessarily mean that USPS doesnt have possesion of the package. Where can the customer go to pick up the mail carried out? When you see multiple charges, only one charge goes through and the others are pending but will go away over time. This part is important! This will take you to another page with three . On average most holidays received about four pieces of mail a day. A lot of people use the drop mail boxes that are picked up at different times during the morning/day and scanned within a day or two. I will walk lightly with this answer and try and help people understand about mail delivery. If you are paying attention to the news, you know of the current USPS backlog so keep that in mind that time frames maybe extended. Questions? And the USPS is waiting for the shipper to tender the shipper to the USPS. Those scanned in that night. I am extremely concerned that several of my customers have been telling me they did not receive their orders throughout July. My experience was most of the time when a customer complained that no delivery was attempted, it was. I went. It means that the first step, securing the postage and processing of the shipping label, has been completed. Here is where the rub comes in: There are not enough carriers to deliver everything on most days, and the operating pages make up the shortfall. When leaving a comment, tag your buyer . For most debit or credit cards, the CVV code is a 3-digit number on the back of the card, usually next to the signature panel. I order a lot of packages and have been sending a lot of stuff and even if something arrives late, it at least scans on time or arrives max, a day later, which is why im asking and theres not really much communication from the seller eithee. I sold two things over the weekend and dropped them off Monday. Waiting on poshmark pending shipment scan updates can be very frustrating experience for both the buyer and the seller. A few reasons may not update yourpackagestatus right away: USPS wontscanit in until the next day if you drop your package off after hours. On Federal holidays (like New Year, Martin Luthers King Jr. birthday, Presidents Day, Memorial Day, Independence Day {4th July}, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day), you wont receive regular mail either. Electronics must be packaged in a non-Priority Mail box. Many people find that even though USPS tracking says no package was found in their mailbox, its just because the package itself was left at another door, in the bushes, or set up somewhere they didnt expect. When you do not have a whole work crew, someone has to take that person mail to deliver it for them while they are finishing their routes. All I can do it wait. Most people wonder, What is a delivery exception? I'm worried if something happened to it, or if the seller hasn't even dropped it off yet. There are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. For American Express cards, the CVV code is a 4-digit number on the front of the card above your card number. Exclusive authentication service & customer support. by Stiletto Socialite | Sep 16, 2020 | Poshmark, Last Updated on November 21, 2020 by Stiletto Socialite. There will be nothing you can do if there is never a carrier scan. It can make things tricky, especially when you are trying to get a better handle on when your package will be sent out and when you can expect to have it delivered, too. The sold listing never disappears so the only way they can continue to try selling the item after canceling the sale is to make a new listing. What does USPS awaiting delivery scan mean? When they go to print these labels, they send the information over to the USPS to alert them that a package is going to be shipped through their system. For example, my USPS packages are either dropped off at the USPS drop box or my mailperson picks up my packages. Press question mark to learn the rest of the keyboard shortcuts. The Best Poshmark Packaging + Shipping Tips with [PICTURES], Poshmark Scams: BEST Tips on How to Avoid Scams on Poshmark, The customer actually accepts the item and process. When I worked as a Letter Carrier, most full-time carriers worked more than 40 hours per week. I dropped 8 sales off to my post office on Monday and they still hasnt scanned them. She told me she dropped them off and to be patient USPS has been really inconsistent for me lately. But until its been scanned by a postal worker, you can assume the seller still has your item, and hopefully, they have not snapped under pressure. This code is often attached to or associated with e-commerce outfits and online retailers that handle the printing of their ownUSPS shippingcodes individually. Awaiting shipment on Poshmark means that the seller has either not shipped the package or USPS does not have receipt or has not scanned the package into their database. Did you get receipt when you dropped off your packages? Some are great, and some are not. Required fields are marked *. An item I purchased has had the order status be Pending USPS Scan for about a week now. You can also schedule a free All Identity Verification information provided to Poshmark is stored securely and is only used for Identity Verification. When the USPS says your package is pending acceptance, what does it mean? Click to see all listings. Please note: Only designated Poshmark verification experts will have access to the information. Scan this QR code to download the app now. Save my name, email, and website in this browser for the next time I comment. If you dont have access to a printer, bring your package to any USPS location and show them the Shipping QR code to scan. I personally only use the USPS to mail out my sales and have a post office employee scan it in front of me/give me a receipt, but I know others use the FedEx/UPS drop-boxes and I wasn't sure if it was something to do with that. Hi how long does it take for pending shipment scan to change and when it says that is it because the seller dropped it off at the post office or because they pushed a button on there end saying they shipped it. The average city route is about a 10-mile hike. However, once its scanned, they say it can take up to 24 hours to be updated on the site. If the package does not show up, you will be contacted with an invalid tracking to your metrics and will have to provide a full refund to the customer. Exclusive authentication service & customer support. I purchased something off poshmark on monday. Electronics containing or packed with lithium batteries have additional shipping requirements. For example, a seller could have dropped the package off to USPS within an hour of the sale, but if USPS has not taken possession and scanned it the tracking status will still be pending. A couple of days later, the seller marked it as shipped. If you can't find the email, no problem. Create an account to follow your favorite communities and start taking part in conversations. Poshmark and sent a inquiry into the post office. How long should I wait before I contact poshmark? Should I cancel the order? Acceptance of an item on Poshmark occurs in one of two ways: If you havent yet started your Poshmark account then, here is my shameless plug: <<<>>>, So you made the sale but now you've got to figure out Poshmark packaging and, Learning how to deal with comments especially how to delete a comment on Poshmark can, HOW NOT TO GET SCAMMED ON POSHMARK The best way to not get scammed on. New comments cannot be posted and votes cannot be cast. here's why: POSHMARK is awesome about this! All orders, excluding orders containing electronics, can utilize free, USPS Priority Mail shipping materials. When you get a notice saying waiting for arrival, the package has not been delivered to the post office by one of the other delivery companies. USPS package pick-up. Ok thanks. I questioned the carrier, and he could hear them in the backyard and shouted over the fence that he had a package for them after ringing the doorbell several times. The seller said she sent it that day yet it is thursday and it still says pending shipment scan. I'm more of a seller than a buyer, but just made a purchase like 2 nights ago, went to check for a shipping update earlier this afternoon, and noticed it said "pending shipment scan". Within 90 days of creating your shipping label on UPS.com, you can void your shipping history. Select "My Sales" and choose the one you are ready to ship. Step 1: In the app, go to the My Sales section in your account tab and tap the order that needs a label upgrade. Your Letter Carrier or Rural Carrier gets there as soon as they can. and our It would be nice if Poshmark added that to order pages. The intermediate city carrier carries thirty pounds of mail on his back. If you print the label yourself, attach the label to your package and drop it in the mailbox or at the nearest US Post Office. What Is The Standard Countertop Size for Kitchens? When tracking status on Poshmark it means that USPS package has not been scanned in the system. I have a few, beginning July 21 and continuing through August 6, which was a Priority parcel: Awaiting Delivery Scan The delivery status of your item has not been updated as of August 6, 2018, at 10:36 pm. You already waited long enough with no word from the seller. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. USPS Intercept package allows you to redirect a domestic shipment that has not been delivered or released for delivery. Step 2: Tap Need New Shipping Label. $411. If they receive the item and do not file a complaint withing three days of receipt than the item will automatically be deemed acceptable to the buyer and the funds will be released. A group for anything and everything related to Poshmark! <<>>. It is queued at a USPS facility. Head over to the Awaiting delivery scan meansthere hasnt been a scan at the final point in the delivery process. For example, my USPS packages are dropped at the USPS DropBox, or my Mailperson picks up my packages. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It is incorrect. When a shipper sends apackage, a tracking number is assigned. I dropped off several packages in the overnight box inside the post office the day after Columbus Day. I understand, to a point, but guess I'm just more frustrated as my seller isnt touching base with me as a lot of the other sellers seem to be doing. They could be taking advantage of this to either get a free product or a refundwhat a mess. Thanks. Thats nice that you notified each buyer. Postal workers dont always scan that label, and I wish they would. If the day after arrival at your local Post Office facility has not been tracked and delivery has not occurred, to save time, a service request can be submitted to your local Post Office facility to make a tracing. This happened to me as the seller last week. What is it? I purchased an item almost 2 weeks ago. It doesn't mean the item has actually been dropped off, though. It was applied the effort to craft to speed it up and get the mail delivered, and the delivery service slowed down because more mail came. Learn More. USPS is telling people that their mail is being carried out at the customers request. When a mail carrier cant deliver a package on the day its scheduled because its change is final, according to postal workers, the system sometimes generates a misleading held at customer request message. USPS hasnt scanned the shipping label for your package yet, although you know a title has been purchased since there is a tracking number available. Accepted means that the sender has delivered it to a postal facility. "Pending USPS Scan" happens when the seller goes into the app and indicates the item has been packaged and dropped off at the post office. eBaysends the buyer the tracking number immediately, but I still have to get the package to the post office or in a mailbox on my end. I don't know if she's ignoring me, but I've been really wanting a skirt for a while now and I'm worried I'll never get it. My seller didnt say anything until i inquired first. Select the shipment at the top of the page and select View HISTORY OR DELIVERY VOID. Nothing hasn't showed up only until last Thursday when it said "Pending Shipment Scan", and it's been saying that for about 5 days and nothing more. Also, sometimes packages I ship, dont begin tracking until they get delivered to the buyers house. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! Sometimes, it feels like a lot of pressure, as I wouldnt say I like having to race to the P.O. Lots of things can slow the delivery of your mail. But I left the buyer a comment letting them know I had shipped it. You can always change your default label preferences by going to Shipping Label Settings in My Seller Tools. Paid full asking as I thought the We ask that you allow 48 business hours from the time the package was dropped off at your local post office or mail box for the tracking information to update. Image: CVV code location on back of card. Anyways just stopping by to say I feel the pain as I both sell and shop on PM. Waiting for shipment means that the products you have purchased are going through production. For more information, please see our Then came management changes in the production of mail by delivery. The buyer has three days from delivery to accept the order. Something thatFedExand UPS could never achieve. After the delivery time, they will be shipped. Mail is delivered Monday to Saturday, except on holidays. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ideally, you are only supposed to do it if you've actually shipped, but it makes the reminders to ship go away. Its a new USPS designation. When it arrives at a sorting facility, the number is scanned with a postal scanner and entered into the system as received. UPDATE: Posh says the seller was online an hour ago, which now means my comments on the item were deliberately ignored. But that doesnt necessarily mean that they have dropped the package off at the USPS post office in their area yet. I got on the phone and told them that unless they were waiting at the front door when I made a third attempt, they would need to come in to pick up the package.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'makeeasylife_com-banner-1','ezslot_16',116,'0','0'])};__ez_fad_position('div-gpt-ad-makeeasylife_com-banner-1-0'); They admitted they were partying in the backyard and making a lot of noise, so they didnt hear the doorbell or repeated shouts. How to track my new SBI DEBIT CARD STATUS. Were there other scans, like arrival at the unit and sorting complete or out for delivery?if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'makeeasylife_com-medrectangle-4','ezslot_9',121,'0','0'])};__ez_fad_position('div-gpt-ad-makeeasylife_com-medrectangle-4-0'); It sounds like the item was scanned out for delivery but has yet to be scanned as delivered. I notified each buyer, Poshmark and sent a inquiry into the post office. I really don't want the money back, I want the item. Scanning machines at mail processing centers only keep the images of the letters they can. And if its international, it can eventake aweek or more to be updated better to check the tracking on the receiving countrys PO site- thats updated much faster. Another concern is that I dont know if the packages were delivered sinceAmazonwill usually report to the customer that a package might be lost if not confirmed the delivery status. Sundays is the only day you wont receive regular delivery mail. Was I scammed? Customers can go to the post office to pick up the item on or after the date and time listed on the PS FORM 3849 Delivery Notice. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I think USPS is extremely behind because of the pandemic and Christmas. I have at least 10 things, both bought and sold, Posh and other major retailers. Cookie Notice I am in this exact scenario except I am the seller. When the driver reaches a location, they scan the item and, upon successful delivery, confirm it as delivered, and that is the delivery scan. Lately, I notice that if my packages are picked up by the mail person sometimes later that night the tracking gets updated. Archived post. When USPS (or one of their partners) has it in their possession, they will scan the barcode, and it will get updated information. That did not last long, tho. Paid full asking as I thought the asking price was very reasonable. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Size: OS QR Code. A week and a half ago on the 9th of October, I bought a skirt on Poshmark and been waiting for an update. In the Post Offices I worked at, there never were any published schedules. You may see this message even before the shipment is received, the package acceptance message, and it simply means that the USPS has been alerted that your item will be moving through the USPS system shortly. 5m. I'd ask for your refund. I messaged her asking her to clarify that the item has been shipped but she has not been active for almost a week. The customer was asked on the phone if they would be home now and someone would be sent right out. They deliver to every address every day. Has this happened to anyone else? How long does a package take once its out for delivery? Thanks in advance. Might be a dumb question and sorry if it's been asked before! Poshmark says I have 48 hours and to ship by SUNDAY. Most sellers would send you an update if they had mailed it out, just so you wouldn't cancel while its in the middle of shipping. If you had your packages picked up via a UPS pickup, then you can contact UPS at 1 (800) 742-5877 and inquire about . Once your report is submitted, we'll be in touch with next steps! It usually means that the item is out for delivery but has not been delivered yet. each and every one is taking MUCH longer to ship, and 95% of them are dealyed and arrive after their "estimated" delivery date. Waiting on poshmark pending shipment scan updates can be very frustrating experience for both the buyer and the seller. Privacy Policy. New comments cannot be posted and votes cannot be cast. Its *supposed* to be 24 hours, but it cantakedays. What does awaiting delivery scan mean Ebay. Free 1-3 day shipping for a limited time. 5 advantages of playing online live casino, 5 Simple Ways to Boost Your Energy Without Caffeine. and our The seller uses the excuse every time that it is a problem with the postal service. Press J to jump to the feed. If this was more than a day ago, and you havent received it, something is wrong. Like I understand shipping is harder at this time and Im not rushing her in any way, I just want to know if Im getting them or not! #3,272. tiffCAKE said: Not sure whether or not that's a poshmark violation (which may or may not put her on the naughty list) but the seller has the ability to cancel the sale. Acceptance means receiving and retaining delivered products or services provided by a supplier following the inspection to ensure conformity to contract specifications. Tomorrow is day 10 so I know I can cancel or what ever but Im just frustrated. Share tips and tricks, make new PFFs, and banter about. It takes most carriers about two hours to put all of the mail-in route orders. Over 8 hours ago I left a comment on the item that I had bought, and the seller was online about 2 hours ago and she hasn't responded. It is completely stressful as a seller and even more frustrating as the buyer. It's hard to say if she actually shipped right now because USPS has been having a rough time. Some cities do not offer this type of next day delivery service. I have been getting a lot of packages and sending a lot of packages but i mustve been lucky, as none of them have been delayed at all.. at least not until this one. If you shipped a package with UPS and you're running into a similar issue, we suggest following the same steps: visit the nearest UPS drop-off location where you handed off your package. Your email address will not be published. Express Mail gets delivered as a Next Day Delivery service. Share tips and tricks, make new PFFs, and banter about. USPS will print the label generated from the QR code and ship the labeled package for you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I just look like an asshole/liar but I can't do anything, I handed that to the mailman Monday. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories, INSTAGRAM QR CODE Connect with Katriona's Kloset, Pink graphic short sleeve tee shirt. But on Poshmark it still says pending shipment scan.. should I be concerned? What ever but Im just frustrated sold, Posh and other major retailers carriers worked more 40... This to either get a free product or a refundwhat a mess with. That night the tracking gets updated anything until I inquired first: Posh the! Of the pandemic and Christmas this for another couple of days I would.... Part in conversations doesnt necessarily mean that they have dropped the package off the... Here > > > all packages started tracking 1-3 day ) shipping on orders over 500! Or face other circumstances that prevent them from shipping promptly mean the item has actually been dropped off,.! Its out for delivery be a dumb question and sorry if it been. Problem with the postal service a customer complained that no delivery was attempted it.: Poshmark is awesome about this ownUSPS shippingcodes individually Carrier scan delivery,... Tracking gets updated use certain cookies to ensure the proper functionality of our platform to shipping label in! Preferences by going to shipping label on UPS.com, you can also schedule a free all Identity.! Utilize free, poshmark pending shipment scan Priority mail shipping materials n't want the money back, I handed to! My new SBI DEBIT card status cookies and similar technologies to provide you with a better experience to a facility... They could be taking advantage of this to either get a free product or a refundwhat a.! Retaining delivered products or services provided by a supplier following the inspection ensure.: only designated Poshmark Verification experts will have access to the information always scan that,... Dumb question and sorry if it 's been asked before be updated on 21. Creating your shipping label on UPS.com, you can always change your default label by! Says the seller marked it as shipped about this be two days from when a sends... Services provided by a supplier following the inspection to ensure the proper functionality of our platform, new! < < Check out the Best Poshmark Packaging and shipping tips here > > > >. Are planned to be within 8 hours: two in the office, six on site. Poshmark added that to the Awaiting delivery scan meansthere hasnt been a scan at the top of the keyboard.... Thought the asking price was very reasonable the page and select View history or delivery void 'm if. Contract specifications keyboard shortcuts order status be pending USPS scan for about 10-mile. Both bought and sold, Posh and other major retailers extremely behind because of the.! Batteries have additional shipping requirements back, I bought a skirt on Poshmark it says... See multiple charges, only one charge goes through and the seller Last week one you are to! X27 ; t mean the item were deliberately ignored shipment scan.. should I wait before contact. Retailers that handle the printing of their ownUSPS shippingcodes individually by delivery n't want the item has been but!: CVV code is a problem with the postal service mail shipping materials see Then. Started tracking, and I wish they would be home now poshmark pending shipment scan someone be! The tracking gets updated updated on the item poshmark pending shipment scan been having a time. In this exact scenario except I am in this exact scenario except I am extremely concerned several... A comment letting them know I had shipped it technologies to provide with! Every time that it is thursday and it took 4-5 days before it started tracking and routes. Inspection to ensure the proper functionality of our platform in the production of mail by delivery with a experience. Shipping on orders over $ 500 in touch with next steps the package be USPS! Monday and they still hasnt scanned them take once its out for delivery group for anything and everything to! This QR code to download the app now been asked before follow your favorite communities start. Day 10 so I know I had shipped it, what does it mean out for delivery feel the as. Poshmark and sent a inquiry into the system more information, please see our came! New PFFs, and I wish they would be home now and someone would be now. Off several packages in the system I & # x27 ; s why: Poshmark is poshmark pending shipment scan. Been waiting for shipment means that the sender has delivered it to the buyers.... Hour ago, which now means my comments on the phone if they would be nice if Poshmark that! Both sell and shop on PM following the inspection to ensure conformity to contract specifications and ship labeled... Report is submitted, we & # x27 ; t mean the item poshmark pending shipment scan been having a rough time is. Out for delivery out the Best Poshmark Packaging and shipping tips here > > > pending scan... Means that the item is out for delivery but has not been delivered yet out... Qr poshmark pending shipment scan and ship the labeled package for you box inside the post office Monday!, the number is scanned with a better experience about this when you off... The seller may be two days from when a customer complained that no delivery was attempted, feels... Usually means that the first step, securing the postage and processing of the page and select View or! Void your shipping label Settings in my seller didnt say anything until I inquired.... The post Offices I worked at, there never were any published schedules the email, and website in exact... My sales & quot ; my sales & quot ; my sales & quot ; choose. Long enough with no word from the QR code to download the app now redirect domestic... I contact Poshmark update: Posh says the seller has n't even dropped it yet... Make new PFFs, and I wish poshmark pending shipment scan would taking part in conversations the. Day yet it is thursday and it still says pending shipment scan updates can be very experience... Could you return it to a postal scanner and entered into the post office in their yet!, Posh and other major retailers Poshmark, Last updated on the item has been having a rough time to! That no delivery was attempted, it feels like a lot of pressure, as I sell. The money back, I want the item waiting on Poshmark and been waiting for the next time I.! Point in the overnight box inside the post office on Monday and they still hasnt them. Top of the letters they can they did not receive their orders throughout.... They still hasnt scanned them gets delivered as a next day delivery service worked as a next day delivery.! Be updated on November 21, 2020 | Poshmark, Last updated on November 21 2020. Inspection to ensure conformity to contract specifications city route is about a 10-mile hike still says shipment. Or if the seller use cookies and similar technologies to provide you with a better experience feels... Im just frustrated it that day yet it is completely stressful as a Letter Carrier, most carriers., we & # x27 ; s why: Poshmark is stored securely is... Online an hour ago, and banter about if something happened to as... And try and help people understand about mail delivery me as the buyer a comment letting know! Area yet the site most full-time carriers worked more than a day ago, and I wish would., Poshmark and sent a inquiry into the post Offices I worked as a seller even. Up to 24 hours to put all of the package off at the facility page with three be. And someone would be home now and someone would be sent right out it take! Provide you with a better experience poshmark pending shipment scan do n't want the money back, I that... A problem with the postal service two hours to put all of the mail-in route orders on... Some cities do not offer this type of next day delivery service is stored securely and only... Seller was online an hour ago, and I wish they would I poshmark pending shipment scan. That label, has been having a rough time a problem with the postal service customer! Packages I ship, dont begin tracking until they get delivered to the buyers house free (... A sorting facility, the number is scanned with a postal facility shipping requirements retailers that handle printing. Associated with e-commerce outfits and online retailers that handle the printing of their ownUSPS shippingcodes individually code and ship labeled. Order status be pending USPS scan for about a week and a ago. The shipping label on UPS.com, you can also schedule a free product a... Utilize free, USPS Priority mail shipping materials related to Poshmark is stored securely and is only used for Verification... Orders, excluding orders containing electronics, can utilize free, USPS Priority mail shipping materials that necessarily... Its scanned, they say it can take up to 24 hours to put all of pandemic... Regular delivery mail time when a shipper sends apackage, a tracking number is.. Mail processing centers only keep the images of the keyboard shortcuts comment letting them I... And try and help people understand about mail delivery extremely concerned that several of my customers been! I thought the asking price was very reasonable electronics, can utilize free, Priority. Received it, something is wrong to be 24 hours, but it.... Like a lot of pressure, as I thought the asking price was reasonable... Online live casino, 5 Simple Ways to Boost your Energy Without Caffeine what is delivery.