I have a heatilator model ND4236 gas fireplace, with a pilot light. When I turn the switch on the igniter sparks and the pilot lights but the main burner will not light. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) It is very important to clean your glass after the initial 3 hours of burn time. If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. STEP 7: If the pilot light goes out, contact your nearest dealer for service. Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. Why? In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. Our fan kits come with a rheostat control (like a light dimmer). Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Can I add a fan to my wood-burning fireplace? Only pilot comes on and stays on. STEP 7: If the pilot light goes out, contact your nearest dealer for service. For proper sales and service, find a local authorized dealer near you. Should I leave the batteries in my IPI system? Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Please comment on how to fix What's wrong with this? Should I have any type of inspection done to my fireplace or insert? On new wood-burning fireplaces, first determine what you are burning. When initially burning your new gas fireplace, the oils, etc. No. While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Does a direct vent need to be on an outside wall? The fan control can be found in the control area behind the lower louver of the fireplace. A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. The wall switch requires low voltage electrical wiring. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. 6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote. Additionally, burning wood voids the warranty of the hearth kit. Glass doors are available for current model fireplaces. The pilot light comes on and stays on, but all of a sudden nothing happens when I hit the switch on the wall. We strongly recommend our products be installed and serviced by authorized dealers. The majority of our gas fireplaces and inserts are direct vent (DV). No. Doing so will void your warranty on the fireplace and possibly your homeowners insurance. Some fireplaces may only be able to use one control without significant loss of function to the other. LP units run slightly higher. Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. The fan control can be found in the control area behind the lower louver of the fireplace. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. To exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. Drip Loop FAQs How to turn off the pilot light in a Heatilator fireplace? Most Sonic technology is used in the pest control industry today. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation. Also make sure the circuit breaker is not tripped. Remote Controls are a consumer convenience. If your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. If your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. On a solid surface, 150F is very hot to the touch (to put this in perspective, water boils at 212F and the average bath water temperature is 110F). Make sure your glass is completely cooled. Extensive knowledge about Gas, Wood and Pellet hearth products. I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air. Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. It will work fine for 15-60 min then the flame intermittently cuts out and reignites. Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. No Pilot Light 2. * If you do not see a red or black spark igniter button, you do not have a manual ignition system. 6. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Can I burn unvented logs in my wood-burning fireplace? This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. Have you cleaned the fireplace prior to burning? Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. We want you to be very satisfied with your Heatilator hearth product. This first is to minimize fan noise. How does the hand-held transmitter operate the functions of the fireplace? If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. Not if your fireplace was shipped with a glass panel on the front. In about a minute or so the pilot shuts off. Your local dealer will be happy to assist you in determining the best venting option for your particular layout. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. Can I position my gas logs in a different fashion or use a different log set? The damper must be in the fully open position when using a wood-burning fireplace. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Also check the installation manual for any other potential openings that may need to be shut. Check the manual for your appliance, or talk with your dealer, to see if you have this option available. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. We follow the recommendations of the TV manufacturer. STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center). Can I remove the glass panel on my gas fireplace? If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesnt require electricity to activate the pilot flame. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. How can I avoid accidental operation of the remote control while I am away from home for an extended period of time? Your local dealer will be happy to assist you in determining the best venting option for your particular layout. Where can I get help if my appliance is not working correctly? You can build a fire from here and the fire will produce heat. Large metal artwork can interfere with radio frequency. Another source of odor can be the items you have on your mantel. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance). Have you cleaned the fireplace prior to burning? Are gas hearth products expensive to operate? And what is required to use a wall switch? STEP 4: Then locate red or black igniter button. Heat N Glo Fireplace Burner Won't Light. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. Excess moisture inside the home can contribute to odors, mold and mildew inside the home. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme. Here are a few things to consider if you are contemplating an online purchase of a quality hearth product. Whats the best way to start a fire in my fireplace? No, absolutely not. This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. from manufacturing will be burning off the fireplace. Most fans are wired into the fireplace with a fan sensor switch. My heatilator fireplace does not light up fully. - Child Proof setting to disable the on/off button is also standard. The Hearth Kit can easily work with a left side gas line. . This is like a TV remote with which a person operates various features of the fireplace. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. You can order a fan kit through your local dealer; installation instructions are packed with it. Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. Why? Count down timer system (15 min to 9 hours). STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. The fireplace flame does not turn on and off at the exact desired temperature. The fan is designed to move warm air into the room, not to move air clear across the room. On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Never use any abrasive cleaners or cloths to clean your glass. 4. A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. How do I know where I can place the gas logs? Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. Since no air from your home is going up the chimney, a direct vent model is very efficient. The allowable is 117F above room temperature for combustibles. Should I leave the batteries in my IPI system? I found the standing pilot light was not burning. Low battery indicator icon. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Large metal artwork can interfere with radio frequency. Remote Controls are a consumer convenience. A pilot light will burn 800 to 1500 BTUs/hr. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance). I have a fan kit on my gas fireplace, but it doesn't seem to blow much air. You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit. What gas fireplaces do you sell that do not have glass fronts? Failure to do so can cause permanent etching of your glass. It pulls 100% combustion air to feed the fire from outside the home. The single largest by-product of the gas combustion process is water vapor. You can burn wood only if you cap the gas line and reinstall a wood burning grate. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. This allows for the escape of any pilot exhaust. away from "I" terminal on module. There are several possible causes of feeling cold air from a wood fireplace. You can burn wood only if you cap the gas line and reinstall a wood burning grate. I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air. Should I have any type of inspection done to my fireplace or insert? 3) The slide switch on the receiver is not in the correct position. Low battery indicator icon. How to Light Your Pilot Light on a Gas Fireplace | Heatilator Homeowner Support Troubleshooting & FAQs Lighting Your Pilot Lighting Your Pilot Has the pilot light on your fireplace gone out? When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**. 1) The on/off switch on the fireplace and/or wall may be in the on position. It can conveniently do the following with just the touch of a button: - Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes. The fan is designed to move warm air into the room, not to move air clear across the room. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! 2) A receiver. NOTE: we take no responsibility of any damage caused by the heat of the fireplace. Are gas hearth products expensive to operate? The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. Specialized in the brands: Quadrafire, Heat & Glo and Heatilator. To enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The damper must be in the fully open position when using a wood-burning fireplace. Rick is online now Related HVAC Questions Hold ground wire about 3/16 in. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. Make sure you replace the logs exactly as they were originally placed. This sensor is provided so that you will not be circulating cold air in your home. 4) Hand-held transmitter is outside of the 25 of operation. You should only be using seasoned wood, newspaper, or kindling. Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. The wood burning process of a fireplace is usually done by these following steps. 5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. Gas and it has electronic ignition. Installation and Service - Our dealers are trained to install and service the products that they sell. Average room temperature is 70-75F; therefore a 187-192F surface temperature can be expected. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference. View a video demo on the RC300 wireless remote. This switch will activate the blower when the firebox heats up to a certain temperature. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated. Firestarters can cause a smell. Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. Can I convert my gas fireplace to a wood burning fireplace? A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. Flame height adjustments are available on many gas units. This is the reason Hearth & Home Technologies remote controls have the unlikelihood of being activated by another remote. Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. 1) Batteries do not have enough power or are installed incorrectly. Then the gas valve opens, and the burner gas is ignited by the HSI. For proper sales and service, find a local authorized dealer near you. Arrange logs in a safe way to ensure that logs dont roll out during burning. View demo >. View demo >. As the seasons pass, you may find that your gas pressure drops below where it needs to be. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the learn function activated to its designated receiver. Transformer 2. Should I leave the batteries in my IPI system? I have a fan kit on my gas fireplace, but it doesn't seem to blow much air. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Place on/off rocker switch or wall switch in ON position. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning. Can I install a traditional or plasma TV above a gas fireplace? The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. LP units run slightly higher. We recommend that our products be installed by a factory-trained professional. You can get more air from your fan by making sure the fan control is turned up to the desired level. Where can I get help if my appliance is not working correctly? You should only be using seasoned wood, newspaper, or kindling. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. The following are the top reasons why remotes do not function. How do I remove the glass from my fireplace? This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. An outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. To enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The glass on my fireplace is unusually hot. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. Hearth & Home Technologies uses a remote control system with security codes within each model. Most fans are wired into the fireplace with a fan sensor switch. We will not be responsible for any costs related to shipping damage. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. 2) A receiver. Yes. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. What should you do if you smell gas around your fireplace? Count down timer system (15 min to 9 hours). How often do I have to clean the gas fireplace and vent? This switch is manual and will break the contact with the power source, whether it is battery or 120V power. How can I fix this? Heatilator carries Reveal model B-vent gas fireplaces which are sold without fixed glass on the front. 3) Batteries in the hand-held transmitter are old and underpowered. NOTE: we take no responsibility of any damage caused by the heat of the fireplace. 4) The remote hand-held transmitter has not had the learn function activated to the receiver. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. On a solid surface, 150F is very hot to the touch (to put this in perspective, water boils at 212F and the average bath water temperature is 110F). If the pilot does not light, wait 5 minutes and try again. It is powered on by a wall switch about 5 feet from the fireplace. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. Can gas hearth products burn either natural gas or LP gas? If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. 1) A hand-held transmitter. The risk for damage increases if you attempt to ship product outside of our dealer network. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. It is also an extremely popular option for bed/bath sitting rooms. Seasoned fireplaces: what have you burned in the past? When the main burner is off the pilot is also off. Seasoned fireplaces: what have you burned in the past? Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty. experience as a licensed oil & gas technician. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. Does the cost of the fireplace/stove/insert include everything I will need for the installation? No. So I relit the pilot (and turned the gas control valve back to the ON position, and verified the pilot was still lit). - An LED/LCD digital read out of the rooms temperature. Make sure you put the glass front back on the fireplace prior to burning your fireplace. 5. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Can I install a blower or fan kit on my fireplace after the fireplace has been installed? If one hand-held transmitter was used in the learn activation for both receivers only one hand-held will function. Direct vents can be vented vertically or horizontally through an exterior wall. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill. Heatilator ps35 won't light on its own, I can light the fire manually and it works great. If not, install the batteries only when there is a power outage. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Find a Dealer. No. If the chase area or doghouse is not insulated adequately, that is another possibility. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Hearth & Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This will need to be investigated by your installer. 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