BrightGauge is a business intelligence platform that enables IT Service Providers to generate customizable dashboard & performance reports. Only registered users can view documentation.After signing in, we'll redirect you back here. BG has allowed a sql neophyte like myself who has lived in excel spreadsheets and pivot tables to be able to pull info I've needed. in just a few minutes so you can easily show your clients how youre stacking up against your SLAs. My dashboard makes me the undisputed Star Trek geek god at my workplace though, so it was worth wading through the garbage lol: My WIP dashboard Seriously though, for actual work all I've found is Brightgauge as well, and for its price I'd rather just have a giant monitor with like 8 browser windows . The reasons Bright gauge has my vote is: From your dashboard, select the image module and upload a new image or choose an existing image from the BrightGauge image uploader. Peter also shares how to approach changing your target customer profile, and he provides tips on managing relationships with current clients who may no longer fit in your TCP. I've not seen anything else that makes it so easy to create reports for clients or internal use. Putting this kind of responsibility in the hands of each technician speaks volumes. You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. Depending on the ConnectWise Automate metrics you watch out for most, each dashboard can consist of gauges like: By utilizing performance thresholds within the gauges, each dashboard owner can immediately jump into action if they are alerted to a client experiencing an issue, like being disconnected from a server. We highly suggest you RSVP to each webinar now! Peter provides tips from the best-in-class on how to employ and update your technology standards. Snapshots is your data warehousing lite solution. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. If you have the opportunity I would also highly recommend attending their onsite training sessions. N/A. They enable MSPs to deliver the highest value by becoming an active player in the IT budget planning. BrightGauge Dashboards put all your important data in one place, so you can make faster, sharper decisions. BG is truly our business partner! And so on and so forth. David Wertz The new dashboard feature is very nicely done. Professional services automation designed to run your as-a-service business. Lets say you have 5 techs on your team with a total of 25 clients to manage. You'll get 202 pre-built gauges with ConnectWise Manage API, and 303 with ConnectWise Manage on-prem, so it's easy for you to get started right out of the box. First comes the target customer profile, then comes driving technology standards. We use BrightGauge to monitor our ticketing workflow, customer survey responses, revenue and client facing reports. Your data will sync 10 minutes before a report goes out, keeping things up-to-date. Then the BrightGauge team improved their product even more by allowing us to create internal reports to measure our help desk. The first place I send them is to BrightGauge. After reviewing the why, Peter jumps into the how. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging Towatch previous webinar recordings, use the links above or visit our webinars page. View your data as its happening Dashboards make it simple to see whats happening live. They care not just about the dashboards, but about my business. If a single gauge can improve your business, imagine the benefits you will get from all the Dashboards, Reports and Scorecards! Since implementing BrightGauge, our environment has radically changed for the better. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Your data will sync 10 minutes before a report. Compare GoTo Resolve vs. Nable N-sight RMM using this comparison chart. I've seen a nonstop evolution of the product. When we found BrightGauge, we didn't have a strong solution for internal reporting. Dashboards & KPIs by BrightGauge KPI dashboards and reporting for real-time business insights. Get visibility into KPIs that matter most to IT service providers. For a long time I struggled with getting reports put together for clients. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Like all tools it is what you make of it. Now that there is a live dashboard your busy MSP team can see realtime what is happening. These tech-specific dashboards can make, 1:1s a lot more productive and efficient. Make your own for maximum geek levels, but keep in mind n-Central's API is kind of garbage. And being valued in that way would make anyone proud to be part of their team. After implementing Brightgauge(BG) anyone in my team can use it. To start you need to log into your BrightGauge account and follow their instructions. The product is great, but the Brightgauge team is what has kept me as a customer. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications, View all your data in one place to make faster, more informed business decisions, Professional services automation software, Learn about more helpful resources for MSPs. Terms. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. By watching this webinar recording, you'll understand: The basics on OML trait: Quarterly Business Reviews Why effective QBRs are so important vCIO responsibilities and staffing levels What best-in-class include in their QBRs The components to a successful Quarterly Business Review * Note: If you have access to the ConnectWise University, check out the QBR Partner Kit. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. In Kim's dashboard, you'd . As always, we love your feedback and your questions, so shoot our success team an email any time! Automatic provisioning and Single sign-on access from ITSupport Portal. BrightGauge puts all your essential information in one place, giving you greater visibility so you can make more informed decisions. 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