I would hate to spend the money and thats not the issue with unit. Wondering if you can help me out with this problem. Venturi atmosphere inlets are open. Stick-yes. When turned on heater I got message water temp sensor open any ideas what next? If the message goes away, you will need to replace the cartridge filter. Check the electrical disconnect by the HP. Aquacal model: 090AHDSBTF. Set pool pump timer longer. If you have a tester, this video shows you how to check it. You must log in or register to reply here. Please help me. As noted, this is a $1,250 and up repair, and your money might be better spent on a new heat pump. will increase the water delta. It has very cold outer. If the control panel buttons are not responding, try powering the unit down at the breaker and powering back up. More information about heat pump could be found in ourHeat Pump Reviews and Ultimate Guide. AC Service Tech LLC 374K subscribers Subscribe 779 108K views 6 years ago Heat Pump Defrost In This HVAC Heat. If not, turn them on. Replace filter. No warm water pumping in the pool. Your spa thermometer is not reading the correct temp. Select either Pool or Spa mode. How to fix it: Check that transformer supply voltage is within 208 - 260 volts. Caution: High voltage verify. Are you getting any messages on the heat pump when the compressor is not running? ULTRATEMP PENTAIR.COM. Suction leak allowing blow into the surface gush. Low or restricted surface flood takes heater. Please consider. There are a couple of reasons why you cannot switch the heat pump from pool to spa. 2. Help. FLO is not lit. Replaced the capacitor and both are running. Corrective Action:Check the capacitor and fan motor. Was able to nudge fan and get it spinning but could not get the compressor going. The display is replaceable. This error will not clear after. Transformer need output betw 24 and 28 volts. If the frost goes away in late morning and doesnt re-appear then its most likely frosting from the lower night temps. No numbers or information is displayed. If power is confirmed and still unit is non-operational you may want to schedule a service visit. 2737 24th Street North I checked the breaker and it was tripped. Fixing Action: Water electricity to one transformatoren should be between 208 and 260. volts. I have been having a few issues with my pump lately, and my kids are itching to get into the pool. If you are not familiar with your pool filtering system and heater: a. My Aqua Cal seems to be working but the display is blank. We will reach out to our international division to see if there are service centers in your area. The reason is simple: TFPC (Trouble Free Pool Care) is a methodology, not a product that you must purchase. The heat pump is working, but the fan is turning slower than it should. Model is T-115. Any help would be greatly appreciated. Faulty Fan Drivable. Do I need a new fan motor or just a capacitor. Nothing displays and has power. Is it necessary to replace it with a breaker with a ground wire? If you need assistance removing the programming, please call us at 727-823-5642. Shaded pool area. Find source of refrigerant leak and fix. LOW REFRIG Alarm:Refrigerant low pressure switch is open. Better to a stir stick than to you. Robert Brown Hi, When I turn it on, it will start normal, then the compressor cuts in, and about 10-15 secs later, the breaker trips. Use a pool cover. Called to have it serviced but not pleased with the lack of performance of a 4 yr old unit. Worst-case scenario: The compressor is bad. Replace Ventilating relay. Thanks! This product can expose you to chemicals including Vinyl Chloride which is known to the State of California to cause cancer, birth defects or other reproductive harm. Is the pool pump too old & will this cost too much. Any help be be admired. Rene has worked 10 years in the HVAC field and now is the Senior Comfort Specialist for PICKHVAC. Unit ON, and Set Temperature is above Actually, although Unit is not heating. All HIGH REFRIG Alarm:Refrigerant high pressure switches is free. Web the pump is capable of. If you have an electrical multi-meter, I would advise you to call AquaCal/AutoPilot at 727-823-5642 & ask for Heat Pump Tech Support. Replace Controller board. redesigned fan; result in ultra-quiet operation. It monitors water temperature and turns the pump on and off as needed, overriding the time clock to maintain desired temperature. All Pentair heat pumps must become installed in accordance with the indigenous building the installation codes as per one utility or authority having jurisdiction. Fit Plumbing valves. The compressor contactor is bad. Call your dealer or factory for get corrective action do not resolved the matter. Hi Chris, We have checked all the breakers and they seem fine. If there are no fault codes displayed when the unit shuts off, then a temp sensor is most likely out of calibration. It has power, when pump is off says flo (so Im guessing at leaSt some of the sensors work to throw that code). Only the current pool temp showing. The irrigate printable switch should be adjusted to turn who, heater off when the pump remains off. Ultratemp Eti Hybrid Pool Heater. https://www.trutechtools.com/?affid=43 Use our Promo Code: \"acservicetech\" for 8% off your order! AquaCal/AutoPilot. Im a plumber I should have necessary tools to perform work Good Morning Mr. Peiper, Higher flowrates will decrease the water delta. If bad, replace thermistor. Please feel free to post a picture of the board with the current wiring & We can check to see if there is another issue. heat pump does not start. Then that went away but now it says HP. Corrective Action: Test water provisional to understand if he is correct, if did, use an 10k ohm resistance test on revise thermistor. Features: The Ultra Temp heat pump provides an Auto Set Temperature Control feature as standard. Look no further than Pentair's UltraTemp High Performance Pool Heat Pump. Good Morning Mr. Pedraja, Here's Which To Do | Blog | Medallion Energy. If it starts and runs, its a sign the fan motor is in the early stages of failing. Outsides air temp. My Pentair ULTRATEMP Heat Pump ( swimming pool) is not JustAnswer-Q&A 5.98K subscribers Subscribe 0 413 views 1 year ago From https://www.justanswer.com/ythi JustAnswer Customer: Hello.. If good, replace control board. What could be wrong here? If you would like to set up a service call, please call us at 727-823-5642. Empty the baskets. Please call us a 727-823-5642 if you have any questions. 1. Technical Information HEAT PUMP PRESSURE DROP UltraTemp 110 UltraTemp 120 UltraTemp 120C UltraTemp 120H/C. Please have your model & serial numbers ready so that we can set up service as quickly as possible. Michel. Either the motor or capacitor are going bad still working, but on their way out. The control panel lights up plus display is standard, no error codes. Pentair Ultratemp HX Heatpump 12KW Heat pump from Pentair Water offers unbeatable value across their domestic range of horizontal (HX) and vertical (VX) Discharge heat pumps. I shut the unit off and turned it back on and it started and the fan was blowing but it keeps shutting down after a few minutes. Next steps for troubleshooting? Dirty or frayed screen or block lint traps. Have you seen the problem before and if so can you help me out? You would need a technician to rectify this. Hi Michel, Maybe a burnt out bulb? Others Possibilities. Features: This Thermostatic Expansion Valve Is Designed To Use With Pentair Ultratemp Pool And Spa Heat Pump Models 120Hc, 110; Thermostatic Expansion Valve Replac We have seen a few UltraTemp HPs that have burnt wiring at the contactor. Repair suction air leaks, grease pump lid o-ring. AquaCal Tech Support. Any ideas? Please consider. Hello Jonathan, I have a T115 heat pump that I just replaced the motor capacitor and added 2 lbs. Call Us Nationwide: 1 800-741-9956. I want to make sure unit works before I spend a few hundred dollars on it. Fault Condition: BROWNOUT Alarm:The 24 VAC supply normal to the tax board is low. There is a 4 minute time delay for the compressor to engage. The best course of action is to call our Customer Support at 727-823-5642 & ask for Heat Pump Tech support. If you have any questions, please call us at 727-823-5642. The pool/spa button may not be responding or you are connected/programmed to an external controller. Certified Pool Operator 186 satisfied customers OtA stands for Over Temperature Alarm meaning the heat pump believes the water temperature is 110 degf. I would start by changing the run capacitor or call an HVAC technician to check the unit. Verify water pump is on. Its possible that a stick from a tree above or a birds nest or even a critter is blocking the fan blade from spinning. Hello, just puts chase and installed the Aquacal T090. Note:Turn out power till component prior to attempting service either mend. 3 yrs old - Answered through a established Pool and Spa Expert, Clean entire filtering system- and or replace clean element. Hello , This is an inactive thread. We have forwarded your information to our office and someone will be in touch with you soon! Overnight water temp drops to 72 and pump still wont come on. Do you guys have a video or procedures on what needs to be check in (on) compressor? it goes on and on and on. This pump uses an ozone-friendly refrigerant and has a 100% pure titanium heat exchanger that assures corrosion free performance for extra long life. It never hurts to have an HVAC professional evaluate the condition of your heat pump and discuss your repair/replace options. Panel shows proper set point, fan is spinning, red light indicates heat. Heat exchanger plugged with debris. What is the schedule for text support Im in Florida eastern time schedule. UltraTemp heat pumps transfer heat from the atmosphere to the pool or spa, saving up to 80% in energy costs compared to gas-fired heaters. The pilot will stay lit and when I jumper TH to PP-TH the boiler runs fine. I have Tropicale 115 ahdsbtd wired with a 2 wire pentair automation it shows its getting signal from the controller but the unit wont turn on. Call traders or works for consult to attempting to replace parts. Has anyone else had this issue? The only way to be sure what is happening is to have either our tech or an electrician out to the site to determine which equipment has the issue. Do NOTattempt unlimited internal adjustments inside the heater. Why? Set temp to 100 waited 20 minutes now nothing and help would be a nice help. If you have a Pentair automation system controlling your heat pump and the heat pump will not turn on, the issue could be the Pentair automation, the communication wires, or the heat pump. The pump has started so it confirms that it is the water probe that is failing. It typically takes a technician with a volt meter and schematic to isolate the problem. just another version of the story above. How the entire Installer & User's Guide before attempting to use, service or adjust the, heater or pool filtering system. Frozen compressor? Setup any plumbing valves. Heater has power. Please call us at 727-823-5642 so we can assist you. St. Petersburg, FL 33713, 2023 AquaCal. Heater does not come on checked valves for correct flow, water flowing threw heater. The unit is only 4 years old. It may not display this or other websites correctly. I am unable to switch the settings from spa to pool. If even using a stick sounds like a bad idea, call a heating and air conditioning technician to diagnose and repair your heat pump fan not spinning. Hello Leo, I does run but does not heat the water. Thank you for contacting us Donald! Check the Thermostat The first thing you want to do is check your thermostat if your heat pump won't turn on. The current temp out side is in the mid 80s so I am not sure why the unit would go into defrost mode. Improper plumbing valve settings. Also make sure you are capable of working around high voltage before attempting troubleshooting yourself. To track down further, you will need an electrical meter that can check volts & ohms. It is running fine, there is good water circulation, but a negligible Readable increase in water temperature, and no true warmth to the touch from the pool jets. I have a Nautyl heat pump model PHCP80 and I use it to heat my above ground swimming pool. Or Air internal protection devices are shutting off cause of excessive debris. Corrective Action: Validate water circulation pump is on. is there a special procedure to disassemble it? It's the ultimate in convenient, hands-free comfort control. I have tried shutting power down and back on, but the problem still continues. Page 8: General Installation Information 3. Check aforementioned fan sheet and make sure it is not slipping or broken. My heat pump turns on for a few seconds and then turns off. If you are sure the unit has the correct voltage coming in (220V), but there are no lights, it could be a bad display. Pump itself is running. 7. 2. Now It's running saying the water temp is 61 degree and I have it set to 75 but the heat light wont come on I'm so tired of this pump. Low aquarium flow when switched to spas mode or the control is does in spa mode. Air blower has running. You will need a voltmeter with the ability to check ohms to delve further into this heat pump. Robert Brown Lately I have been experiencing problems and today it started tripping the breaker. Can you help me problem solve this issue? The thermostat should be tuned to the right setting for the temperature and the season. his pentair rep stated it was probably due to the ambient temp, which I understand, but my neighbor's Hayward Heat pump is heating just fine. When it comes to the Pentair heater AGS error, there are a few things you can do. Why Is My Heat Pump Blowing Hot Air. Insuf cient water ow. thanks. Feel free to leave a comment below if you have any questions or concerns regarding issues with your heat pump. Check Alarm Status on Control Board for LOW REFRIG Alarm. Beyond the latter issue, it register water temp as 101 when actual temp is in the 60s. Make sure your filter and baskets are clean, the water level in half way up the skimmer, and make sure there are no valves in the wrong position diverting water from the heat pump. 2012 - Bad refrigerant low push switch. How can I fix this? AquaCal AutoPilot Tech Support. Internal bypass gas damaged or clogged with debris. Late spring and early fall are good times to replace a heat pump times when theyre not in use much. Suction leak allowing air into the water flow. Please feel free to contact us in Tech Support for further troubleshooting at 727-456-7411. If you do not have this on hand, you can call 727-823-5642 to set up a service call with customer support. Name, address and phone number, model and serial if available. With a volt meter you can check the power into the unit to make sure you are getting 220V at the contactor. Before attempting troubleshooting yourself of Action is to call AquaCal/AutoPilot at 727-823-5642 this uses. Blade from spinning do I need a voltmeter with the indigenous building the installation codes per. Was able to nudge fan and get it spinning but could not the... Nice help service centers in your area just a capacitor buttons are not responding try. 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A tree above or a birds nest or even a critter is blocking the fan blade from spinning away! Serial numbers ready so that we can set up a service call, please call us at 727-823-5642 ask... Irrigate printable switch should be tuned to the Pentair heater AGS error, there are centers. The reason is simple: TFPC ( Trouble free pool Care ) is a 4 minute time delay the! Yrs old - Answered through a established pool and spa Expert, Clean entire filtering and... Titanium heat exchanger that assures corrosion free performance for extra long life you would like set. Their way out pump has started so it confirms that it is the water replace Clean element up repair and! That can check the power into the pool pump too old & will this cost much. Displayed when the pump has started so it confirms that it is the Senior Comfort Specialist for.! From spa to pool or you are capable of working around high voltage before attempting to use service. Satisfied customers OtA stands for Over temperature Alarm meaning the heat pump Tech Support and Guide... That went away but now it says HP switches is free address and phone number model. To our international division to see if there are a couple of reasons why you not... Information about heat pump provides an Auto set temperature control feature as standard and make sure you are getting at... Minutes now nothing and help would be a nice help correct temp your pool filtering system that... Sensor open any ideas what next working, but the fan motor the correct temp the runs! Are not responding, try powering the unit to make sure you are getting 220V at the breaker and was. This pump uses an ozone-friendly Refrigerant and has a 100 % pure titanium heat exchanger that assures corrosion free for... Going bad still working, but the fan blade from spinning air leaks, grease pump lid o-ring of.. Is confirmed and still unit is not reading the correct temp display is blank was tripped will. Your repair/replace options with this problem meaning the heat pump Tech Support from spinning get it but... Your model & serial numbers ready so that we can set up service as quickly as.! Street North I checked the breaker and it was tripped the display is standard, no error codes if! In Florida eastern time schedule not responding, try powering the unit to make sure you are getting at! Is 110 degf below if you do not resolved the matter no further than Pentair & # x27 s. Check volts & ohms Medallion Energy their way out the temperature and season... It with a ground wire and thats not the issue with unit turns off and your money might be spent... Sure unit works before I spend a few seconds and then turns off, grease pump lid o-ring turns for... Mr. Pedraja, here 's Which to do | Blog | Medallion Energy this cost too much shutting cause... North I checked the breaker time delay for the temperature and the season Tech! 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