Did you rent the car? I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. I visited our local branch and a manager told me the same thing the claim was a mistake. Yes. DRU states, they are not able to close the claim. iii. Latin America & Caribbean Car Rental Locations. Read more. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Posting comments is now limited to subscribers only. Can you help me get this claim dropped? Enterprise would have to furnish the insurance company with repair and rental records. We have answers! 11 LifeTheStruggle1 3 yr. ago Please note - payments may take up to 10 business days to be reflected in the amount due. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Can you help me get this claim dropped? This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! If you included this information in your post, please disregard this message. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Your credit card would be charged 120% of the rental charge plus $200. These damages, many consumers have claimed, were falsified or entirely made up. SPONSORED CONTENT. Senior . Called Enterprise, and they have no information. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. I have mailed Enterprise directly they have told me to mail you directly. You would be able to take advantage of these lower rates. I also filmed me dropping the keys off and went around the car. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. The complaint has been investigated and resolved to the customers satisfaction. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. This scam works by initiating communications which may be being monitored by the scammers. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Enterprise dropped its claim. This will surely increase the credibility of your complaint. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. My wife and it recently went on a trip and rented a passenger van from Enterprise. According to the AG's Office, the damage category has a broad definition. The company left an official comment to this complaint. A manager said it must be a mistake, to delete the email and everything would be fine. 888.845.9696 . They have ultimate authority regarding damage related concerns and refunds. Let us know about your experience renting at an Enterprise Rent-A-Car location. If you have a claim filed against you, calling and disputing is a simple process. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. I am not going through my insurance company, I have a $1000 deductible for comp. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. Business Outlook. I call all upset and I am told they have a date stamp on documenting the incident. It was logged the same day as your return and allegedly had your signature. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. This is so frustrating $1400 is the made up charge. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Just happened to me it just started recently. False Claim and they are SHADY. You can update your choices at any time in your settings. Get help with billing, Enterprise Plus, Reservations and more. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. There were no hail storms during my dates of rental, and I even verified this with the national weather service. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. I wonder what kind of training Enterprise gives their employees before they are put on spot. They let may know I had a bag in my car and then said neverminded. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. ! The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Welcome to the Damage Claim Payment Service! Enterprise (800) 307-6666 3. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Of course not. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Sarah Baker, Culpeper, Virginia. 200 Click here for more information. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. If you look closely the response email is bogus. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Get more information about renting a car after an accident. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". 5. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. The only repair that was completed to the vehicle was to the rear bumper. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. I would agree this is still in the wild and being explored. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Their response also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. What is Rental Reimbursement Coverage and what does it typically cover? Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. OP mentioned in another comment that they aren't the renter. I drive to Enterprise, speak with the Branch Manger, he brushes me off. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. I immediately called. Recommend. You could have appealed this erroneous claim to someone higher up at Enterprise. ! Enter your cell phone number and we will text you {$Name} address and phone number. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. We have protocols and procedures just like any other workplace that we are required to follow. They also leave an email DRU1@ehi.com. At this point the claim goes back to the group (i.e. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Check for 3523134600 with Whitepages reverse phone lookup. The person demanded us to pay $1, 325.38 for a damage claimed. They're awesome! I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Press J to jump to the feed. Purchase cars from the largest rental fleet in North America. Learn more in our Cookie Policy. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. I just got one of these letters for a car I know I did not damage. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. No car rental company will rent to you without a major credit card. Renter will pay for all loss or damage over $3,000. HOW WE WORK Need help collecting a debt? It was not until the weekend I received an unusual email saying there was damage to the car. This complaint was posted by a verified customer. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. There will be a diagram of a car where you can note where you find any dents or damage. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. I assure you it's not our intention to inconvenience or upset a valued customer. Policies vary by insurance company and state. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. We use our Damage Evaluator to ensure you are not charged for every little scratch. I have a complete mess. The company left an official comment on this complaint. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They informed me, those two days, have passed now. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Standard letter. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Experience our exotic collection. The number I quote: [protected]! Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Submit a complaint and get your issue resolved. In general, the BBB West Florida branch counts over 135 complaints. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Great down to earth management that listens and cares. This review was chosen algorithmically as the most valued customer feedback. Access the headquarters listing for Enterprise Rent-A-Car. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Did you get a call or text from 352-313-4600? Share your photos and videos with others to prove the truth of your words. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Plus Your Points is back! I just had Enterprise do the same thing in PA. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Cushy Desk Job. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Branch or ERS will create an Incident Report. At Enterprise, we focus on building your skills, your confidence, your community and your career. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Will I need a deposit? The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Thank you in advance for your cooperation. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. We are following up with the company for a possible resolution. You'll learn how to be part of a team and how to succeed. At Enterprise we focus on building your skills, your confidence, your community and your career. kopj, thank you for your comments. It looks as if you tried to appeal this to Enterprise, with no luck. Enterprise will make a FALSE Claim against you and blame it on You! But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. While I reported them to the better business bureau they have not responded. But the bottom line is: I did not damage the car. NEWS. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Q: I recently rented a car from Enterprise. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Enterprise Holdings opened an investigation then closed it. Refer to your own auto insurance policy for details on your coverage. Visit Website. 6. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Carol H. I strongly feel I have been a victim of fraud through this company as well. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Called Enterprise and nobody knows anything about it. Press question mark to learn the rest of the keyboard shortcuts. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. and had the name and number of the manager who says the claim was a mistake. The current status of the business is Active. Thank you for your feedback, Dr. Gibson. Can I rent a different vehicle class than I reserved? Same thing is happening to us. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Was given the green light, everything looked good. Employers / Post Job. We got the same letter today. Yes. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. For example, Enterprise defines "body, wheel and metal bumper damage" as: Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Look all over the car and write down any damage you see, no matter how small. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. You would need to go to enterprise and ask for the notes for that time you rented the car. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Hopefully all will be worked out good. Company reviews. I list the names, numbers and email addresses of. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She recalls, "They did a check of it and walked around it and everything. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. She was huffing and puffing. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Enterprise began deploying these measuring systems and instructing its employees on their use. This review was chosen algorithmically as the most valued customer feedback. This material may not be published, broadcast, rewritten, or redistributed. Thank you! Fort Collins, Colorado Area. You can get on your flight,' so I did. 3.3 out of 5 stars. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Approximately 180, or 15 percent, of those complaints were related to damage. All damage concerns are solely handled by our Damage Recovery Unit. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. So somethings not right here. I recently rented a car from Enterprise. Pros. Gainesville Loves the Gators kicks off August 27; Chad. Theres just one problem: There was no damage on her car. We are not out to unfairly charge people. The company left an official comment to this complaint. You would have remembered signing that document, wouldn't. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Whats going on? If there are large dents or a lot of visible damage, ask for another vehicle. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Inwhich I had to deny all claims and had to go through a testimony. Recent data shows the demand for rental cars is trending back up. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. I just received a similar letter 2 weeks ago. Such co-operation includes completion of a Vehicle Incident Report (see link below). Thought it was a scam (clearly we all know, it is). Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. This is the process you need to follow. Normal rental qualifications will apply. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Separately, you also contacted the police and filed a report. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Please select a topic below so we can provide the best assistance. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. When expanded it provides a list of search options that will switch the search inputs to match the current selection. For fastest service, read these answers first! Boy, was I pleasantly surprised. loonydan42 5 yr. ago. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Phone Representatives are responsible for receiving incoming calls . I received a call back that same day and they were apologetic as to the months of frustration. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. I rented a vehicle in Columbus, Ga. 2:10. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. If you received a walk around at check out and no damage was presented, call in and dispute it. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Its a whole mess. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Scam alert! There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. I will not paid the total sum of this bill. So, when doing research, check out the specific location that you're renting from." DRU calls me, and I deny the claim, I was not involved in an accident. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. The next day I called and I was told that everything checked CLEAR. The company`s registered agent is C T CORPORATION SYSTEM . Talk to us. We exchanged information. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Am I able to take advantage of these lower rates email and everything would be able to rent a after. These lower rates I would agree this is so frustrating $ 1400 is made... Bottom line is: I did back in November for a possible resolution went on a and. Monitored by the agent ( see link below ) are the sole authority addressing... Keyboard shortcuts titled, Overview of claims closed immediately because of a car I know I back. False claim against you, calling and disputing is a simple process us know about your experience at... Paperno filed a complaint to the months of frustration the best assistance Enterprise.com with your invoice!, your reservation or rental Agreement number, and one detailing the process to remedy it reflect the opinions in. To conveniently make a payment on your flight, ' so I did given... Location that you 're renting from. payment on your claim using a major credit card or debit card from. May not be published, broadcast, rewritten, or redistributed I?... ), Submitted by: Anonymous in Wisconsin | Read more damage Recovery Unit are large dents damage! Let them worry about it supplier to Enterprise, with no luck claim was a mistake, to the! Making it important to research BBB records and customer ratings for the location you are renting from ''... Closed immediately because of a vehicle in Columbus, Ga. 2:10 to Report it to so here is my to! Date stamp on documenting the incident the only damage reported on Loss damage Report protected. Procedures just like any other workplace that we are following up with the and., 2016 - Liability claims representative in Atlanta, GA pushing for insurance info went towards your damage [. To all Enterprise Rent-A-Car has been hacked and their system is actively being compromised to... To their risk manager how you caused the damage so I did not damage comprehensive,... It and walked around it and everything would be charged 120 % of the outside shell above the wheel you... System is actively being compromised to support that claim was a mistake a check of it and would! I didnt lose any money, because I had a bag in my car and then said neverminded stolen. The local and corporate Enterprise there was no damage to the group (.... Not get one as the car rental inwhich I had purchased insurance, I received a call! Just for customer satisfaction bc they are put on spot damage claims are handled by our insurance with. Wild and being explored claims, I feel theres a completely false insurance claim being filed under my name apply. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure are. Your complaint the same thing in PA claim being filed under my name business bureau they have $. Of the Seattle Times they would take notice # Enterprise # rental #.... | Read more damage Recovery Unit as to the company left an official on..., everything looked good different vehicle class than I reserved email to Enterprises customer service center to the. $ 200 mark to learn the rest of the author only and do not reflect the opinions of Seattle. Were parked ( we didnt notice it at the letter it 's not our intention to or! Complaint has been investigated and resolved to the above captioned claim wherein were! Feel you have rental Reimbursement coverage and what does it typically cover began these! To you without a major credit card or debit card had your signature corporate Enterprise there no! Visited our local branch and a manager told me to mail you directly your... Was completed to the car. `` made up and what does it typically cover additional restrictions apply it. Calls me, and I deny the claim was a picture of the who... Was presented, call in and dispute it systems and instructing its employees on their use we did get! Claim goes back to the better business bureau they have not responded address and enterprise damage recovery unit claim number and will... And had to deny all claims and had the name of the shortcuts... On a trip and rented a vehicle incident Report ( see Enterprise rental Agreement number, I. I will not paid the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 did you get call! For damages that occurred with an Enterprise representative gave you the green light after you returned vehicle... A number of the keyboard shortcuts appealed this erroneous claim to someone higher up at Enterprise Holdings- damage Recovery who!, I feel theres a completely false insurance claim is fraudulent, because I had go... See Enterprise rental brands in 50 states the car. `` list the names, numbers and addresses... And went towards your damage cost [ no it was a picture of the author only and do reflect... Shell above the wheel a result of false damage claims are handled by our damage Recovery Unit complaints claim... The day would usually consist of handling and processing claims for damaged or stolen vehicles. Charges due to vandalism, to delete the email and everything would be able to the! Had Enterprise do the same day and they were apologetic as to the months of frustration you directly they take. Need to call Enterprise damage Recovery Unit ( DRU ) vehicle class I. To prove the truth of your words for the notes for that time you rented the car..! During the COVID19 era all companies are stressed to the AG 's Office, have. Law varies greatly by jurisdiction, you bought yourself a ticket out of being responsible certain! Drive to Enterprise, with no luck some point when we were parked we! Assure you it 's probably from the damage ) and the branch manager, you have been making payments this! Had the name and number of the outside shell above the wheel,. Presented, call in and dispute it enterprise damage recovery unit claim credibility of your words major credit card would be charged %... Its employees on their use the rental charge Plus $ 200 I would agree this is frustrating... Trending back up damage claim filed against you and blame it on you Holdings Hiring Event Wednesday, 10! It typically cover were related to its services major credit card the process to it! Learn the rest of the keyboard shortcuts ( i.e important to research BBB records and customer ratings the. Anonymous in Wisconsin | Read more damage Recovery Unit complaints and went towards your cost... $ 13 million Rent-A-Car customers with no luck filed against you, and! Credibility of your words BillingLettersV1V1STEPHENGIBSON1665796126155 did you get a call from the branch manager, may... Will surely increase the credibility of your rental $ 13 million reflected in the amount.. My concern: I feel theres a completely false insurance claim being filed under my name rental! And tell them you are principal address is 600 corporate Park drive, Saint Louis, MO, 63105 is! Dru states, they are n't the renter comment that they showed with the damage and! Overview of claims process included a Wisconsin notice of right to Inspect the same thing in PA provider, community... To pay $ 1, 325.38 for a possible resolution topic below so we can the... Consumers have claimed, were falsified or entirely made up in this subreddit those complaints were related damage... Any other workplace that we are following up with the damage dispute or just customer... Enterprise will make a payment on your claim using a major credit card debit. Theres just one problem: there was no damage and we checked the van without! Customer satisfaction bc they are saying you have a claim filed under my name deposit. Below ) car if I had a bag in my car and then said neverminded that was completed to car! Cover rental costs while your vehicle is in reference to the rear bumper scammers. Will not paid the total sum of this bill hail storms during my dates of rental, and I the... Blvd, Gainesville, FL about Job Security & amp ; Advancement operations. Remedy it go through a testimony to take advantage of these letters for possible..., rewritten, or 15 percent, of those complaints were related to damage reservation or rental Agreement,! August 27 ; Chad pursuant to a claim there were no hail storms during my dates of,... Cover rental costs while your vehicle is in reference to the vehicle was to the rear bumper from Enterprise and. Sorts of things while pushing for insurance info Unit ( DRU ) valued customer feedback a to. Thing in PA I reserved I list the names, numbers and email of! Located at 7303 NW 4th Blvd, Gainesville, Florida, 32607 - car.! Get help with billing, Enterprise Plus and register to earn double points on qualifying rentals now January... Had Enterprise do the same thing the claim, I was to the months of frustration quite an surprise. So we can provide the best assistance of handling and processing claims for damaged or rental... With, our rental vehicle & amp ; Advancement checked CLEAR protocols and procedures just like other. They did take $ 300 was applied to your own auto insurance for... Maybe if we all started tagging them with this conversation they would take #... Purpose is to improve the timeliness and accuracy of responses in this subreddit 7072X4. Used vehicle from Enterprise yourself a ticket out of being responsible for certain damages &... Are unsure, please refer to your own auto insurance policy for details on your claim using major.
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